In short: cancel or reschedule 24 hours or more before your slot and you get a full refund or a new time. Inside 24 hours, or if you miss the call, the fee isn't refundable. Refunds reach you in 5 to 7 business days.
Cancelling
| When you cancel | What happens |
|---|---|
| 24 hours or more before the slot | Full refund of ₹999 |
| Less than 24 hours before | No refund. We'll try once to move you to another free slot |
| You don't join (no-show) | No refund. We wait 10 minutes from the start time |
Rescheduling
You can move your booking to another free slot once, free of charge, if you ask 24 hours or more before it starts.
If we cancel
If we have to cancel or can't hold the session, you choose: a full refund, or a new time at no cost.
Failed or duplicate payments
If money left your account but your booking wasn't confirmed, or the slot was confirmed for someone who paid a moment earlier, the full amount is refunded automatically.
How refunds are paid
Refunds go back to the original payment method (UPI, card or bank account) through Razorpay and usually reach you in 5 to 7 business days after we approve them.
How to ask
Reply to your confirmation email, or write to TODO: hello@groundvork.space with your booking reference (VT-…).